Return & Refund Policy
At Lead IT Farm, we are committed to delivering high-quality digital solutions that meet your business needs. This Return & Refund Policy explains the terms under which refunds may be granted for services purchased from us.
1. General Policy
Due to the nature of digital services (custom software, web development, and digital solutions), we do not offer refunds once the work has commenced or been delivered, unless otherwise stated in a written agreement.
Each project is unique and involves resource allocation, planning, and dedicated efforts, which are non-recoverable once initiated.
2. Refund Eligibility
You may be eligible for a partial or full refund only under the following conditions:
Duplicate Payment: If you have been charged more than once for the same service.
Non-Delivery of Service: If we fail to start or deliver the service as agreed upon, and no significant progress has been made.
Mutual Termination: If both parties agree to discontinue the project before any major development begins.
Unsatisfactory Service (Early Stage): If you are not satisfied during the initial phase (e.g., first design draft or demo), and you express your concern clearly and in writing within 7 days of delivery, a partial refund may be considered at our discretion.
3. Non-Refundable Scenarios
Services that are already completed or delivered
Change of mind after work has started
Delays caused by lack of client communication or incomplete requirements
Costs paid to third parties (e.g., hosting, domain, licensing)
Custom software or websites once delivered and approved
Digital strategy, consultation, and planning services
4. Process for Requesting a Refund
To request a refund, please contact us in writing with the following information:
Your full name and contact details
Invoice or project reference number
Reason for the refund request
Any supporting documents/screenshots (if applicable)
Send your request to:
Email: [your-email@leaditfarm.com]
Subject: Refund Request – [Your Project Name]
We will review your request and respond within 7–10 business days.
5. Refund Method
If a refund is approved, it will be processed to the original method of payment unless otherwise agreed. Refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
6. Dispute Resolution
If you are dissatisfied with our service, we encourage you to contact us first to resolve the issue amicably. If disputes cannot be resolved internally, they may be addressed through mediation or legal channels, as governed by the laws of [Your Country/State].
7. Policy Changes
Lead IT Farm reserves the right to amend this policy at any time. Updates will be posted on this page with an updated “Effective Date.”
